kulakpos_web/public/restaurant/Modules/RestaurantDelivery/app/Notifications/RiderWarningNotification.php

<?php

declare(strict_types=1);

namespace Modules\RestaurantDelivery\Notifications;

use Illuminate\Bus\Queueable;
use Illuminate\Contracts\Queue\ShouldQueue;
use Illuminate\Notifications\Messages\MailMessage;
use Illuminate\Notifications\Notification;
use Modules\RestaurantDelivery\Models\Rider;

class RiderWarningNotification extends Notification implements ShouldQueue
{
    use Queueable;

    /**
     * Create a new notification instance.
     */
    public function __construct(
        public readonly Rider $rider,
        public readonly string $warningType,
        public readonly ?array $details = null
    ) {
        $this->onQueue(config('restaurant-delivery.queue.queues.notifications', 'restaurant-delivery-notifications'));
    }

    /**
     * Get the notification's delivery channels.
     */
    public function via(object $notifiable): array
    {
        return ['database', 'mail'];
    }

    /**
     * Get the mail representation of the notification.
     */
    public function toMail(object $notifiable): MailMessage
    {
        $message = (new MailMessage)
            ->subject($this->getSubject())
            ->greeting("Hello {$this->rider->first_name},");

        $content = $this->getContent();
        foreach ($content['lines'] as $line) {
            $message->line($line);
        }

        if (isset($content['action'])) {
            $message->action($content['action']['text'], $content['action']['url']);
        }

        return $message->line('If you have any questions, please contact support.');
    }

    /**
     * Get the array representation of the notification.
     */
    public function toArray(object $notifiable): array
    {
        return [
            'type' => 'rider_warning',
            'warning_type' => $this->warningType,
            'rider_id' => $this->rider->id,
            'details' => $this->details,
            'message' => $this->getMessage(),
        ];
    }

    /**
     * Get FCM data for push notification.
     */
    public function toFcm(): array
    {
        return [
            'title' => $this->getSubject(),
            'body' => $this->getMessage(),
            'data' => [
                'type' => 'rider_warning',
                'warning_type' => $this->warningType,
            ],
        ];
    }

    /**
     * Get subject based on warning type.
     */
    protected function getSubject(): string
    {
        return match ($this->warningType) {
            'low_rating' => 'Warning: Your Rating is Getting Low',
            'high_cancellation' => 'Warning: High Cancellation Rate',
            'late_deliveries' => 'Warning: Multiple Late Deliveries',
            'suspension_risk' => 'Warning: Account Suspension Risk',
            default => 'Important Notice',
        };
    }

    /**
     * Get message based on warning type.
     */
    protected function getMessage(): string
    {
        return match ($this->warningType) {
            'low_rating' => "Your current rating is {$this->rider->rating}. Please work on improving your service quality.",
            'high_cancellation' => 'Your cancellation rate is higher than acceptable. Please try to complete assigned deliveries.',
            'late_deliveries' => 'You have had multiple late deliveries recently. Please plan your routes better.',
            'suspension_risk' => 'Your account is at risk of suspension. Please improve your performance immediately.',
            default => 'Please review your account status.',
        };
    }

    /**
     * Get content for email.
     */
    protected function getContent(): array
    {
        return match ($this->warningType) {
            'low_rating' => [
                'lines' => [
                    "We've noticed that your rating has dropped to {$this->rider->rating}.",
                    'Customer ratings are important for maintaining quality service.',
                    'Here are some tips to improve your rating:',
                    '• Be polite and professional with customers',
                    '• Handle food with care to avoid spills',
                    '• Communicate any delays promptly',
                    '• Ensure deliveries are complete and accurate',
                ],
                'action' => [
                    'text' => 'View My Ratings',
                    'url' => url('/rider/ratings'),
                ],
            ],
            'high_cancellation' => [
                'lines' => [
                    'Your cancellation rate has exceeded acceptable limits.',
                    'Frequent cancellations affect your earnings and account standing.',
                    'Please only accept orders you can complete.',
                    'If you face issues with specific deliveries, contact support before cancelling.',
                ],
            ],
            default => [
                'lines' => [
                    $this->getMessage(),
                    'Please take this warning seriously.',
                    'Contact support if you need assistance.',
                ],
            ],
        };
    }
}