insert([ [ 'restaurant_id' => 1, 'ticket_id' => 1, 'message' => 'This is the last message in the conversation 1.', 'user_type' => 'user', // Possible values: 'user', 'agent' 'created_at' => now(), 'updated_at' => now(), ], [ 'restaurant_id' => 1, 'ticket_id' => 1, 'message' => 'Follow-up message from the agent 1.', 'user_type' => 'agent', 'created_at' => now(), 'updated_at' => now(), ], [ 'restaurant_id' => 1, 'ticket_id' => 1, 'message' => 'This is the last message in the conversation 2.', 'user_type' => 'user', // Possible values: 'user', 'agent' 'created_at' => now(), 'updated_at' => now(), ], [ 'restaurant_id' => 1, 'ticket_id' => 1, 'message' => 'Follow-up message from the agent 2.', 'user_type' => 'agent', 'created_at' => now(), 'updated_at' => now(), ], // 2 [ 'restaurant_id' => 1, 'ticket_id' => 2, 'message' => 'This is the last message in the conversation.', 'user_type' => 'user', // Possible values: 'user', 'agent' 'created_at' => now(), 'updated_at' => now(), ], [ 'restaurant_id' => 1, 'ticket_id' => 2, 'message' => 'Follow-up message from the agent.', 'user_type' => 'agent', 'created_at' => now(), 'updated_at' => now(), ], ]); } }